Anderson Baillie Information Management

Client Case Study

Adopting an online CRM system

Timberwise are specialists in caring for your property...

Timberwise is a leading privately owned British national property care company with branches throughout the United Kingdom. Their extensive experience gained from year on year success ensures that they consistently offer a professional local service backed up by long-term guarantees.

Whilst Timberwise have always successfully achieved the above they wanted to ensure they met the demand of their customers in the customer relations department for both pre and post sales.

Anderson Baillie have helped them to achieve their goals by adopting an online CRM system for their head office to monitor and effectively report on sales, achievements, service related issues, customer satisfaction and generally touch on company awareness and relationship building within their client and prospect base.

Timberwise have been using the system for just over 12 months now and Philip Lund, Marketing Manager; comments:

"When it came to finding a solution to cleaning and adding to our data Anderson Baillie were truly on the ball with a value for money solution that met the demanding criteria set out by Timberwise. Subsequently our data is being cleaned and added to on a continual basis and our data is now fast becoming one of our most valuable marketing assets."
- Phil Lund, Marketing Manager
Timberwise (UK) Ltd, 1 Drake Mews, Gadbrook Park, CW9 7XF
Tel: 0870 225 7810,

Timberwise utilise a significant amount of the services we offer within our CRM including data maintenance, customer interaction before and after sales, following up quotes that have been sent to prospects and full reporting capabilities reflecting achievements and figures across the UK or as a combined result.

Timberwise's range of services include: Specialist Property Surveying, Woodworm, Dry & Wet Rot, Rising Damp, Cavity Wall Tie, Timber Engineering, Bird Control, Structural Repair, Basement Waterproofing, Condensation, and Penetrating Damp.

Contact Us

  • Telephone: +44 (0) 1925 217 250 | Email:
  • Head Office: Walton Lodge, Hill Cliffe Road, Walton, Warrington, Cheshire, WA4 6NU, UK